Refund Policy
60-day refund policy
The refund policy applies to the plans listed on this page. Before requesting a refund, read the Terms of Service and check your order and account details. Keep connection issues, plan changes, and refund requests separate when describing the issue.
Read the full Terms of Service →
How to Request a Refund
Sign in to the user dashboard and open the support ticket portal. Clearly state that you’re requesting a refund and identify the relevant order. If you have multiple orders, specify which payment your request concerns to help with verification; there’s no need to send duplicate requests.
Watch for replies to your original ticket. If more information is needed, add it to the same ticket. Don’t include your account password, full subscription link, or payment account credentials in your description or screenshots.
If you only want to change your data allowance, check the monthly plan upgrade checkout first. If you’ve decided to request a refund, follow the refund process. The Terms of Service govern refunds; this page doesn’t specify processing times or payment provider timelines.