Terms of Service
Last updated: November 2026
These terms apply to R1VPN cross-border network acceleration subscriptions. Before using the service, review its scope, account responsibilities, and refund rules. For questions about these terms, contact support through a ticket in the user panel. For plan details, also see the pricing page and the order information shown at checkout.
Service and Scope
R1VPN provides subscriptions to international routes and related connection configurations, covering 110+ countries / 170+ routes, with support for Windows / macOS / iOS / Android / Linux. The service is intended to optimize cross-border connections. It does not replace local internet access or provide accounts, content licenses, or paid access rights for third-party websites.
Monthly subscription data resets each month on the activation date. For mid-cycle upgrades, the price difference is prorated by the remaining days. Data packages remain available until used and never expire. Refer to the pricing page and order confirmation for exact prices and data allowances. Before paying, check the billing method to distinguish a monthly subscription from a data package.
Account and Subscription Rules
No email address is required to register; a username and password are enough. Keep your login credentials, subscription link, and order records secure. Do not share them on public pages, in groups, or in shared documents. A subscription link contains account access credentials and should not be forwarded like an ordinary URL.
There is no limit on the number of devices that can be online at the same time. This applies to the account holder’s use on their own devices or devices they are authorized to use; it does not permit reselling, renting, publicly sharing an account, or making a subscription available for independent use by others. You must not distribute subscriptions in bulk or create resale portals to provide the service to third parties. If credentials are exposed or used unusually, stop sharing them and address account security through the user panel.
Lawful Use and Privacy
Users must comply with the laws and regulations of their location and any applicable jurisdiction, as well as the rules of the websites, apps, and content platforms they access. You must not use the service for fraud, distributing unlawful content, infringing others’ rights, malicious attacks, unauthorized system access, or disrupting other users’ connections.
R1VPN keeps no logs. This policy does not remove users’ responsibility for their own conduct, nor does it guarantee that a third-party platform recognizes a user’s identity or eligibility to use its services. See the Privacy Policy for information on how account and order details are handled. When submitting a support ticket, provide only the information needed to investigate the issue. Do not send passwords, complete subscription links, or sensitive information unrelated to the issue.
Availability and Scope of Responsibility
Connection quality depends on the local network, carrier routing, the status of the destination service, device settings, and maintenance. Routes may change, and third-party platforms may also change how they determine regions or govern access. R1VPN does not guarantee a connection to every third-party service at all times or from every location, and route coverage does not grant authorization to access content.
If an issue occurs, first check the local network and client configuration, then submit the necessary details about the problem in a support ticket. Users should keep their own copies of important work and data and avoid relying on a continuous connection as their only safeguard. Responsibility for impacts caused by third-party service interruptions or user configuration errors will be determined based on the actual circumstances and applicable law. These terms do not exclude any liability that cannot legally be excluded.
Payments and Refunds
You may request a full refund for any reason within 60 days of your first payment. Payments are accepted via Alipay / WeChat Pay / USDT. To request a refund, sign in to the user panel support tickets, state that you would like a refund, and provide the relevant order information so the payment and account ownership can be verified.
Refund discussions take place in the user panel. Do not share your account password or payment credentials with other users. The specific refund arrangements will be confirmed in the support ticket after the order has been checked; this page does not promise a processing time. Once a refund is completed, the associated paid benefits end. If you have questions about the refund process, confirm them through a support ticket before applying.
Account Termination and Changes to These Terms
If there is unlawful use, resale or public sharing of a subscription, a malicious attack, account theft, or ongoing disruption of the service, R1VPN may restrict the relevant connections, suspend the subscription, or terminate the account, depending on the circumstances. If users disagree with this action, they may submit an explanation and relevant order records through a support ticket and request a review. Account actions do not affect rights provided by law.
Changes to these terms will be posted on this page, and the date at the top will be updated. Important changes affecting user rights will be announced on the website or in the user panel. Review any changes before continuing to use the service. If you do not accept the changes, you may stop using the service and ask about subscription handling through a support ticket. Existing orders will be handled in accordance with applicable law and the relevant agreement.