Subscription & Connection Help

No email address is required. Create an account with a username and password by following the prompts in the user panel, then save your login details in a trusted password manager. Your username and password are for signing in; your subscription link lets your client retrieve its configuration. Keep them separate. Since account recovery does not rely on email, do not assume email recovery is available. Before changing browsers or clearing local data, make sure your login details are saved securely. Sign out after using a public device, and do not save your password in a shared browser.

Sign in to the user panel and find your subscription details in the account overview. Use the panel’s import option, or copy the subscription link into your client’s subscription settings. If you already have a subscription, update it in the client first and then check whether the route list has changed; there is usually no need to create a new configuration. If the link in the panel has changed, replace the old one with the current link and update the configuration. If the update fails, check your network and account status. Never paste your link into a public testing site. When contacting support, hide any credentials in the link.

R1VPN has no limit on the number of devices that can be online at the same time. You do not need a new plan just because you changed devices. Sign in to the user panel with your existing account, install the appropriate client on the new device, and import your subscription. Supported platforms: Windows / macOS / iOS / Android / Linux. Devices share the data allowance on your account; each device does not have a separate allowance. After moving to a new device, check your remaining data and subscription status. Before selling or retiring an old device, remove its subscription configuration and sign out of the panel so your account details are not left behind.

Your subscription link contains credentials that let a client retrieve your account configuration. Treat it like a password and do not share it in group chats, public posts, or shared documents. To get help, provide the client name, error message, and screenshots with sensitive details hidden; the full link is not needed. If the link has been exposed, check whether the user panel lets you reset or regenerate it. After making the change, update the saved subscription on each device. If you cannot find the relevant option, open a support ticket through the panel. Do not keep using the old configuration just because you deleted the public post.

Disconnect the proxy first and check whether your local network can reach sites you normally use. If your local connection is having problems, start by checking Wi-Fi, broadband, or network sign-in. Once the basic connection is working, check your subscription status and remaining data in the panel, update the client configuration, and try another route. A “connected” status usually means only that the local proxy is running; it does not confirm that a particular website is reachable. Check that the system proxy or the client’s required traffic-capture mode is enabled, and see whether another proxy app is running at the same time. Change one setting at a time and note the result to help identify the cause.

Apps handle network traffic differently. Some follow the system proxy; others use their own connections or are affected by the client’s routing rules. Check whether the app is covered by a direct-connection rule, then review the client’s connection logs to see whether its requests are being routed through the proxy. You can temporarily switch to the client’s global mode for comparison, then restore your original routing settings. If the app still is not captured, check whether the client supports a traffic-capture mode for your operating system and whether it has the required permissions. A working browser does not mean every app will automatically use the same route. Do not disable system security features without a clear reason.

First, make sure you imported the complete subscription link currently shown in the panel—not a sign-in URL, webpage address, or truncated text. Then check your account status, local network, and the client’s error message. Determine whether the request failed or the configuration could not be parsed: the first points to a connection issue, while the second may mean the client and configuration are incompatible. Try using the panel’s import option again instead of editing the link manually. If the route list is still empty, keep the error message and note what you did, then submit a ticket. Do not repeatedly delete your account or start troubleshooting by clearing the old configuration.

A connection drop after the screen locks may be related to power management, background activity permissions, or a change in network. Check whether the operating system is restricting the client’s background activity, and allow it to run in the background as needed. On Android, also check whether battery optimization is stopping the client. When switching between Wi-Fi and another network, the existing connection may stop working. Make sure the new network is online, then disconnect and reconnect in the client. If the issue happens only on a particular network, note the network type and error message. Keep necessary security settings enabled; do not disable all permission restrictions to fix a single issue.

Pause large downloads and background sync, then check how regular websites and the affected service perform. If sites you usually visit are also noticeably slow, check your Wi-Fi signal, broadband usage, and router first. If only specific cross-border services are slow, try another route in the same region for comparison. Keep the device, network, and target content consistent while testing, and avoid changing several things at once. Peak-time performance can be affected by your access network, congestion along the route, and the target service. A single good result does not guarantee consistent performance. If the issue persists, report when it happened, the route name, and what you were doing. You do not need to send your full subscription link.

Route types describe how a connection is routed; they are not a fixed ranking of what every user will experience. How IEPL dedicated routes, relays, and direct routes perform depends on your local carrier, access region, target service, and current network conditions. Start with a route in a region supported by the service you want to use, then compare loading, connection stability, and errors during your usual tasks rather than choosing by name alone. R1VPN covers 110+ countries / 170+ routes. Check the current list in the panel or client for available options. For region and route-type details, see the server page and compare them with your own network conditions.

Streaming responses from AI tools need a persistent connection. A page loading successfully does not mean the full session path is working properly. First check whether the service reports account restrictions, request limits, or an outage. Then see whether the client switched routes during the response or the device went to sleep. Keep the same exit region throughout a session where possible, and avoid switching routes while a response is streaming. If the web app has issues but other traffic works, check browser extensions and routing rules. For command-line or developer tools, check their proxy settings separately. Network acceleration does not override a platform’s account eligibility or regional rules; refer to the platform for its specific restrictions.

Troubleshoot region detection and buffering separately. If the service reports a region issue, check that your route exits in the region you need and that the app is not set to connect directly. The platform may also consider your account region, cached data, and its own rules, so changing your exit region does not guarantee access to specific content. If playback buffers, pause heavy transfers on other devices, try another route in the same region, and compare how other videos or websites load. Do not infer catalog availability or video quality from the route’s location alone. If you contact support, include the platform and route names, the error message, and what happened. Hide account details in screenshots.

Monthly plans: ¥9.9/month for 60GB · ¥18/month for 250GB · ¥28/month for 500GB. Data resets monthly on your activation date. If you upgrade mid-cycle, the price difference is prorated for the remaining days. Data packs: ¥158 for 300GB · ¥358 for 1000GB · ¥658 for 3000GB. They last until used and never expire. Choose based on whether you need ongoing service, then compare the options with your data needs. Monthly reset rules do not apply to data packs. The two billing options work differently. Before proceeding, check the plan page and the order details in the panel to confirm the price, data allowance, and billing method.

Monthly plan data resets each month on your activation date, not at the start of the calendar month. Check the current subscription details in the user panel to see your remaining data; do not assume it has reset just because a new calendar month has begun. If you upgrade mid-cycle, the price difference is prorated for the remaining days. Check the panel for the specific change rather than calculating a new date from the listed plan prices. Before upgrading, confirm whether you have a monthly plan or a data pack, and review the order details. If anything looks different from what you expected, ask through a support ticket before proceeding. Data packs last until used and never expire; they do not follow the monthly reset rule.

Alipay / WeChat Pay / USDT are supported. Create your order in the user panel and follow the instructions on the current order page. Do not use payment details forwarded by someone else. If your plan status has not updated after payment, return to the account and order pages and confirm that you are viewing the right account and order, then check the order status and payment record. Do not repeatedly create and pay for duplicate orders while the status is unclear. If you still cannot match the payment to the order, open a ticket in the panel with the order details, payment method, and any necessary proof of payment. Hide unrelated account information. For USDT payments, carefully verify the details on the order page rather than making assumptions about where or how to send payment.

R1VPN offers a 60-day no-questions-asked refund. To request one, sign in to the user panel, open a support ticket, state that you would like a refund, and provide the order details needed for verification. Do not post your password, subscription link, or full payment details publicly. Check the Terms of Service for eligibility and full refund terms before submitting your request. If the payment record does not match the order status, mention that in your ticket so support can investigate. Follow progress in the original ticket rather than submitting unrelated requests. Processing and payment arrival depend on the review and payment provider; this page makes no additional promises about timelines not stated here.